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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
CNNMoney.com (press release)
eGain Communications Corporation (OTCBB: EGAN), the leading provider of multichannel customer service and knowledge management software for on-site and ...
and more »
TechRepublic
Overview: Less than a third of surveyed IT executives believe their companies are "highly effective" at adapting to changing customer needs and priorities. ...
and more »
Greenbang (blog)
Greenbang (blog)
By Greenbang on Thursday, 11th March 2010 A green utility firm in the UK has bucked the odds by winning an award for customer service, ...
Cisco and Real Business Crown 2010's Customer KingsCNNMoney.com (press release)
Tots to Travel wins Customer Kings AwardSourceWire (press release)
Behold the 2010 Customer Kings!Real Business
all 26 news articles »
TopNews United States
The company has also announced plans to recruit 170 people in UK for enhancing its customer service. It is somehow surprising that on one hand people are ...
and more »
CRM Buyer
The advent of social media as a new arm of customer service ought to trigger some changes within your service department, too. While calls about routine ...
and more »
TMCnet
A new study by eGain showed that the North American financial services sector showed improvement in many customer service channels but declined in ...
and more »
Miami Daily Business Review
American Banking News
Visa Inc. (NYSE: V) announced they will hire 350 workers to staff a new customer service center opening in the Miami-Dade county of Florida. ...
Visa opening Miami center, bringing 350 jobsMiamiHerald.com
Credit IndustryMiami Daily Business Review
Visa to expand Miami operations, add 350South Florida Business Journal
Area Development Online
all 14 news articles »
MarketWatch (press release)
Adherence to service levels: Support to meet customer service level agreements and objectives. -- IDC: "Customers are increasingly looking for innovative ...
and more »
MarketWatch (press release)
Rose will also discuss how KANA 10, the industry's first Service Experience Management (SEM) platform for managing the entire customer service experience, ...
and more »
CNNMoney.com (press release)
... delivery platforms, support services, superior industry expertise and high quality customer service without substantial upfront investments from clients ...
and more »
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Ebooks, Scripts,
Websites, and more... Customer service is the pits, you say. You are not... Read More As I waited for an answer to my VCR inquiry... Read More What I am about to tell you may seem very... Read More Welcome to the inaugural issue of Human Tech Tips --... Read More Good service is easy to spot and hard-to-find. Mediocre service... Read More There are two kinds of customer service we all experience... Read More Five minutes into the call I knew this client was... Read More In today's demanding economy, the first line of any business... Read More If you have integrity, nothing else matters. If you don't... Read More It's The Little Things That Make or Break a Small... Read More Customers put you in business, keep you in business, and... Read More My regular readers will know that one of the things... Read More There are five techniques that have been proven to be... Read More These moments come when a customer or client?1. Hears someone... Read More Improving customer service starts at the top - with us... Read More The purpose of business is to create and retain a... Read More Big companies and corporations have lost the human touch. The... Read More Why is it that Microsoft wants you to buy its... Read More Over the last month, I have come to hate emails... Read More I call it the "wave and roll."You walk up to... Read More Jay instructed a customer of his to offer a rare... Read More No matter how hard you try, in business you simply... Read More If you want to learn how to get your clients... Read More The world of customer service is rapidly changing. Thirty years... Read More Newsletters can be wonderful tools for communicating with your customers... Read More
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4 Tips Toward Overcoming Bad Customer Service
Customer Service Has Moved Toward Customer Care
The 3 Rs of Customer Service
How To Kick Your Customer Service Up A Notch!
Putting The Serve Back Into Customer Service
Add Value - And Kill Mediocrity in Customer Service
Dont Work with Jerks: How to Recognize a Difficult Client Early
CRM - Its Relevance
The 7 Principles of Business Integrity
You MUST Sweat the Small Stuff
Your Number One Asset
Automating Your Customer Support
What Every Employee Should Know About How to Prevent Customer Service Conflicts
11 Moments of Truth
Improving Customer Service
4 Myths about Customer Value
Businesses Need to Rehumanise
Why Cant Microsoft Make Soft Packaging?
Are You A Coward? I Was
Sending Mixed Signals Can Send Your Clients Away
How To Use Your Current Customers
Dealing with Disgruntled Customers
The Nine Principles of Customer Service for the Travel Industry©
Customer First Customer Service
Making The Most Of Newsletters
Affordable and Reliable Web Hosting Starting at $1.95/Month
A White Paper: Profiting with Kindness
In 2002, there wasn't much interest for Kindness in business,... Read More
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that... Read More
It Is All About Customer Service!
In this day of terrible customer service, it should come... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major... Read More
Restaurant Scheduling for Success
- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
Five Ways To Wow Your Client
Running a business is about providing goods and services to... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the... Read More
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
Restaurant Owners ? How Important are People Skills?
You are serving great food. Your establishment is new, spotless... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Customer Service Customer Service |
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